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Frequently Asked Questions

Where can I view / change my personal information?

Click on the “My Profile” link at the bottom of the webpage. You can change your personal information here. My Profile

Can I add / change my address?

Click on the “My Profile” link at the bottom of the webpage. You can change your address here. My Profile

How can I change my password?

Click on the “My Profile” link at the bottom of the webpage. You can change your password here. My Profile

Where can I see how many bids / free bids I have left?

After you login, you will see your username and an avatar in the top right of the screen. Within that box, you will see Bids 0/20.
The first number is the number of purchased bids you have remaining in your account. The second number is the number of free bids you have remaining in your account.
There are also indicators below your main auction that show how many purchased and free bids you have remaining in your account.

Where can I view the auctions I won?

First, congratulations!
You should use the My Wins link at the bottom of the page. My Wins

What does it mean to Buy It Now?

After bidding on an auction, you are eligible to purchase the item using “Buy It Now.” You will receive a discount, based upon the number of bids you used, of up to 80% off the retail value of the item. You will also receive a number of your used bids back.
Please see How It Works or the Terms and Conditions for more detail. My BINs

Can I use my credit card for purchases?

Absolutely.
You may pay for products using your credit card and/or any available balance received from the game promotion. Use the “Shop” tab at the top of the page to do so. Shopping Cart