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REDIBIDS SHIPPING AND RETURN POLICIES

Shipment of Products

After you finalize payment for any product you purchase (through a winning auction or Buy-It-Now), you will receive a confirmation email from Redibids indicating that your order has been received.  Once your order is shipped to the address you provided, you will receive another email indicating that the product has shipped.  Delivery times vary for each item sold by Redibids and we cannot guarantee delivery dates.  Most of our products are shipped within 7 days of paying for the product and arrive within 3-5 days of shipment.  Redibids is not responsible for any lost or stolen products once such products have been delivered to the address you provided (as evidenced by the records of the carrier or delivery service).

Products damaged in transit must be reported to customerservice@redibids.com immediately, but in any event no later than 2 days following the date of delivery of such product.  If you haven’t received your product within 14 business days, please contact customerservice@redibids.com. 

Return Policy

Redibids allows for return of products that are received in a damaged or defective condition, or if the product received is the incorrect product.  In these cases, you may exchange the defective, damaged or incorrect product for the same (or correct) product, subject to the conditions set forth below.  Returns for refund are not permitted.  No other returns or exchanges are permitted, unless required by law.

Returned products must be in original condition (as received) and include all factory-packed accessories and paperwork (e.g., battery, charger, cords, straps, unmarked warranty card, manuals, etc.).  Redibids will not accept the return of any product that has been registered with the manufacturer for warranty purposes.  Returned products must be in the original manufacturer box and packaging with the UPC, barcode and serial number intact.  The removal or alteration of a product's UPC, barcode or serial number label will automatically void any possibility of return (including return for any replacement).  Incomplete returns or returns that do not comply with all of the conditions set forth above will not be accepted.  Redibids has no responsibility for returned products that are lost or damaged during transit, and such losses and damages are solely your responsibility.  All returned products should be sent to the return address provided by Redibids, and must be fully insured and include delivery or signature confirmation.  Please save all tracking and delivery confirmation information for any returned products.

In the rare circumstance that Redibids is unable to fulfill an order or a return, Redibids reserves the right to substitute the ordered or returned product with a replacement product of equal or greater value that is comparable to the ordered or returned item, in each case as determined by Redibids in its sole discretion.